Have a question or need help? Please take a moment to check our FAQs — if you don’t find your answer there, feel free to reach out using the form below. We’ll be happy to assist you. For more help please send an email on: info@nefra-eg.com or call us on: +201200225227
FAQs
Are the papyrus sheets genuine?
Absolutely! We use only authentic Egyptian papyrus, available in two colors: brown and yellow. It’s made from the Cyperus papyrus plant — the same material used in ancient times for writing and art.
Can I customize an artwork or request a specific design?
Yes, custom designs are available upon request. Please reach out through filling the contact form below or email info@nefra-eg.com with your preferred theme or idea.
Do you ship internationally?
Yes, we ship worldwide. Your order will be securely packaged to ensure it arrives in perfect condition, wherever you are.
How long does delivery take?
Local deliveries within Egypt usually take 2–4 business days. International orders may take 7–14 business days, depending on your location.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.