Shipping policy

  • 1. Shipping Locations

    We ship worldwide from Egypt.

    2. Estimated Delivery Time

    • Egypt: 2–3 business days

    • Worldwide: 7–14 business days
      Delivery times may vary by country, customs processing, or courier delays.

    3. Processing Time

    Orders are processed within 1–2 business days before dispatch.
    Custom or made-to-order items may require extra processing time.

    4. Tracking

    All orders include tracking information, sent via email once shipped.

    5. Customs, Duties & Taxes

    International orders may be subject to import duties or taxes charged by the destination country. These fees are the responsibility of the customer.

    6. Delayed or Lost Shipments

    If your order is significantly delayed or has not arrived after the estimated time, contact us at info@nefra-eg.com and we will assist in locating the package.

    7. Wrong Address Disclaimer

    Customers are responsible for providing accurate address details. We are not liable for delays or loss caused by incorrect shipping information.